Aug 4, 2019
This episode we talk with one of our amazing listeners, Josh Mildren, who shares his story about how he became a project manager - or rather, how he realized he was a project manager all along. Like a lot of our Happy Hour listeners, Josh was looking for new ways to address challenges his organization was struggling with, and found that a pragmatic approach using Project Management principles has a huge impact - so much so, that it propelled him to employee of the year! Congrats Josh!
Join us as Josh shares his journey - one that we think a lot of Happy Hour listeners can identify with! We'll talk about how to recognize how and when to leverage Project Management disciplines in your job - and how to recognize if you are, actually, a Project Manager even if that's not your official job title.
ABOUT OUR AMAZING GUEST JOSH MILDREN
Josh Mildren has been working in helpdesk services for 15 years and has been a Client Onboarding Engineer for the past 2 and half years with Dataprise out of Rockville MD. Josh has taken his experience with helpdesk support, client services and documentation to provide new client information and expectations of support services to his company, while setting up managed solutions and monitoring support services for their new clients. In order to ensure our clients have a smooth transition, Josh trains both his TEC staff and the client on submitting issues, reports and escalations and answer questions all while trying to meet Go-Live dates for support.
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